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How do I get a call back from Air New Zealand
During the time of COVID, airlines kept on receiving a lot of queries over the phone call.
Through phone call: This feature enables customers to directly get associated with the Air New Zealand live representative, but if, due to technical reasons, you are not able to speak with them, then you have the facility to request a callback. The procedure for that is as follows:
Dial the official phone number of the airlines according to your respective country. As the phone call is answered by a computer-recorded voice, you must press the corresponding number from the below-mentioned IVR menu:
Press 1: To select your language
Press 2: For flight reservations
Press 3: To manage your booking
Press 4: To request a callback
Press #: To request special assistance
When you dial 4, your callback request will register with the airlines, and you can expect a callback at your scheduled date and time.
Via live chat: This alternative also provides the facility to connect with the airline to resolve any flight-related issue. The assistance is available to the customers 24/7, and it provides instant response. If you desire to use this approach to receive a callback, then you must follow the given steps sequentially:
By sending an email: Apart from the above two alternatives, customers can also drop an email requesting to receive a phone call. They must mention their contact information clearly.