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Reliable Parts is Named a Finalist in 2022 SuperNova Awards by Constellation Research
Recognized for Technology Optimization & Modernization Leadership
By: Reliable Parts
In becoming a digital-first enterprise, Reliable Parts challenged deep-set industry norms to mold a customer-first strategy that redefined service excellence. It deployed best-of-breed components to disrupt industry practices and fully empower customers with open access to inventory, rapid credit refunds, smart automation and streamlined onboarding. Reliable Parts' modernization vastly accelerated integration for big box retailers and home warranty company customers. It also changed its core supply chain process from balancing cost and service levels to achieving premiere customer relevance with a targeted value proposition, resilience to wide swings in supply and demand, and alignment with customer values and corporate mission.
"We were able to transform Reliable Parts from a straggler to a leader by converting the insights of an internal 60-day audit of IT infrastructure and processes into a bold tech optimization and modernization strategy that reimagined our entire business and operating model to accelerate customer response time and profitability,"
For more information and to vote for Reliable Parts, visit https://www.constellationr.com/
About Reliable Parts
Reliable Parts is one of the largest OEM distributors of quality appliance, heating and cooling parts for every major home appliance brand: Whirlpool, Electrolux, LG, GE, Samsung, Frigidaire, Maytag, KitchenAid and more. With 64 branch locations and eight distribution centers strategically located across the U.S. and Canada, the firm serves everyone from "do-it-yourself"
About Constellation Research
Constellation Research is a technology research and advisory firm based in Silicon Valley which delivers strategic guidance to companies seeking to transform their businesses through the early adoption of disruptive technology. Their analysts draw on their experiences as practitioners to deliver pragmatic advice to CXOs leading digital transformation within their organizations. Clients include board of directors, C-suite executives, line-of-business leaders, and IT visionaries. Constellation Research's mission is to conduct research on emerging technologies, identify and validate trends, and empower their clients to succeed in the digital economy.
Reliable Parts - Jonathan Soff