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BizTechReports Features Insights from Forrester, Aberdeen and ABI Research
Latest Roundup Offers Analyst Perspectives on: Customer Experience Quality, Technology in Human Resources, and NaaS
According to Forrester's Customer Experience Index rankings, CX quality fell for 19% of brands in 2022. The drop stems from companies' waning focus on customers even though customers expect more from digital and hybrid experiences. In 2022, only 3% of US companies are "customer-obsessed"
According to Aberdeen data, over half of all organizations today are increasingly struggling with critical functions -- such as turnover, time-to-hire, and cost-of-hire. Data-driven Best-in-Class (BIC) organizations are investing in and leveraging cloud-based HR systems to competitively position and outperform others. To read more, please visit: https://www.biztechreports.com/
ABI Research finds the network-as-a-
BizTechReports is a syndicated independent reporting agency with offices in the Washington, D.C. area that is dedicated to covering the researchers, analysts, consultants and industry influencers who report on the new developments that are making a difference with how it is that we live our digital lives.