BizTechReports Features Insights from Forrester, Aberdeen and ABI Research

Latest Roundup Offers Analyst Perspectives on: Customer Experience Quality, Technology in Human Resources, and NaaS
By: BizTechReports
SILVER SPRING, Md. - July 6, 2022 - PRLog -- BizTechReports ( has published its latest roundup of insights and analysis from leading analysts, influencers, and consultants covering the technology markets. Here are their recent news and views:

According to Forrester's Customer Experience Index rankings, CX quality fell for 19% of brands in 2022. The drop stems from companies' waning focus on customers even though customers expect more from digital and hybrid experiences. In 2022, only 3% of US companies are "customer-obsessed" — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. To read more, please visit:

According to Aberdeen data, over half of all organizations today are increasingly struggling with critical functions -- such as turnover, time-to-hire, and cost-of-hire. Data-driven Best-in-Class (BIC) organizations are investing in and leveraging cloud-based HR systems to competitively position and outperform others. To read more, please visit:

ABI Research finds the network-as-a-service (NaaS) market is expand significantly and is projected to reach $150 billion a year in sales by 2030. Enterprises need scalable solutions that offer cloud-native agility, multi-cloud accessibility, and services that can dynamically fluctuate to support digital transformation. NaaS adoption is expected to rapidly grow over the next eight years. By 2030, just under 90% of enterprises will have migrated at least 25% of their global network infrastructure to be consumed within a NaaS model. To read more, please visit:

BizTechReports is a syndicated independent reporting agency with offices in the Washington, D.C. area that is dedicated to covering the researchers, analysts, consultants and industry influencers who report on the new developments that are making a difference with how it is that we live our digital lives.

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