ServiceNow ITSM- Aelum Consulting

By: Aelum Consulting
JAIPUR, India - May 30, 2022 - PRLog -- IT Challenges

●       Due to old on-premise systems, IT has limited ability to supply resilient services.
●       An excessive amount of time is spent battling incidents rather than providing the required services.
●       Insufficient integration of various data sources, processes, and tools
●       Lack of real-time visibility makes making decisions practically impossible.

Solution- ServiceNow IT Service Management

ServiceNow IT Service Management
Improves IT's speed, visibility, and agility. ServiceNow IT Service Management provides different capabilities with  ITSM standard,  Pro, and enterprise packages.  The delivery of IT as a service is the fundamental concept underlying ITSM. This is more than just technical assistance. ITSM is a broader term. It encompasses all information technologies within a company and explains the methods and tools that IT teams use to control IT services from start to finish.

Major Capabilities

Incident Management

It can be defined as an unforeseen interruption or a deterioration in the quality of technical service, or a configuration item failure (CI).

It can be raised by users, technical employees, third-party suppliers, and partners through monitoring tools. The objective is to promptly restore regular service operations and mitigate the impact of disruptions on company operations.ITSM incident management oversees the complete incident management procedure in order to promptly resume service to customers.

Problem Management

When an issue or the record is established, most of the time, the root reason is unknown, and this is what the problem management process is responsible for that is further research. It is involved in preventing problems and events from developing, eliminating reoccurring incidents, and reducing the effect of unavoidable incidents. Problem-solving procedures reduce flaws in the IT infrastructure, prevent recurrences, and will also keep the environment stable.

Change Management

Anything that potentially has an impact on an IT service added, modified, or removed. The process of change management is in charge of making changes easier to implement. ITSM keeps track of scheduled and planned infrastructure modifications, as well as capabilities for process management and planning. Change is implemented more quickly and consistently, with fewer risks and errors. Its goal is to make useful changes with the least amount of interruption to business operations while maintaining the highest levels of service quality and availability feasible.

Knowledge management

Within an enterprise gather, evaluate, store, & distribute knowledge and information.

Its objective is to reduce the requirement to rediscover knowledge to increase efficiency. As a result, the business implementing it sees knowledge as a valuable asset.

Benefits of Using ServiceNow ITSM

●       Integrating effectively

●       Increased efficiency and output

●       Improved visualization

●       Reduced expenses

●       Increased Return on Investment

●       Cloud access that is unified

●       Data collection made easier

●       Employee satisfaction

For more details visit our website at

Company Name: Aelum Consulting
Tags:ServiceNow ITSM
Industry:Information technology
Location:Jaipur - Rajasthan - India
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