Future of Virtual Contact Centre 3.0

TALLINN, Estonia - March 22, 2022 - PRLog -- Group Futurista, the leading global event company, has announced its "Future of Virtual Contact Centre 3.0" Virtual event. It will host interesting knowledge sessions, and an intuitive panel discussion with leading experts, industry peers and solution providers discussing trends, innovations, and technologies.

As a result of the COVID-19 pandemic, many companies have moved to virtual contact centers. While many companies struggled initially to set up new operations that didn't rely on on-premise technology and strict policies, the pandemic forced changes. Traditional contact centres require personnel to be in one fixed location at this time, but in the post-pandemic period, a virtual contact centre helped firms save money on capital and operational costs while enhancing engagement by providing a more personalized experience.

Running a virtual call centre has numerous advantages. They allow firms more control over call centre management. You are no longer restricted to a specific geographic zone; instead, you can hire the most qualified – and compatible – people from anywhere on the planet.

Access is free and we would like to mention our Platinum Sponsor TalkDesk and Gold Sponsor RingCentral for the Virtual Event.

About Platinum Sponsor TalkDesk

Talk Desk helps organizations around the world create better customer experiences with Their speed of innovation, vertical expertise, and global footprint.

About Gold Sponsor RingCentral

RingCentral, Inc is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™ (MVP®) global platform.

About Group Futurista

Group Futurista is a Global Events Company creating its own emerging Technology Summits.
Email:jennifer@groupfuturista.com. (mailto:jennifer@groupfuturista.com)