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NTI rated five stars by the insurance industry
By: Insurance Business
"Over the past year, the insurance industry has seen a host of fast and necessary changes. Amid the COVID-19-related challenges of lockdowns, travel restrictions, lack of face-to-face meetings and general uncertainty, insurance organisations have been forced to adapt to ensure they can continue to drive business growth and deliver the results their clients expect," says the Insurance Business team. "Plenty of companies – from insurers to insurtechs, brokerages to claims managers – met these challenges head-on, engineering creative solutions to the problems they and their clients were facing."
"Starting in July, IB invited insurers, brokerages and service providers from around Australia to submit a nomination, detailing the steps they've taken to introduce new innovations to the insurance industry. Companies were encouraged to focus on initiatives introduced and results achieved in the calendar year 2020. The IB team objectively assessed each entry for detailed information, true innovation and proven success – along with benchmarking against the other entries – to determine the 22 5-Star Insurance Innovators."
NTI, Australia's leading specialist insurer, stayed true to its commitment to keep Australia moving during the challenges of COVID-19. To continue to support the needs of transport and equipment operators, NTI introduced and continues to build on a new service called Concierge.
"Research shows that many transport operators don't feel they have time to get repairs quoted or completed on a vehicle that is still drivable following a claim, due to being time-poor and unwilling to jeopardise fulfilling a contract," explains Deb Robertson, customer and improvement manager at NTI.
To address this, Concierge enhances and streamlines the process, from claims notification to repair assessment and authorisation, for vehicles that are still drivable following a claim.
To view the full report and to find out more about NTI click HERE (https://www.insurancebusinessmag.com/
Insurance Business is the leading independent business magazine and website for insurance brokers and advice professionals. A key business resource, Insurance Business provides daily breaking news, cutting-edge opinion and in-depth analysis affecting the industry. Insurance Business also offers a series of industry reports that recognize the achievements of key individuals and businesses as well as providing the latest in business best practice in a continually evolving industry. Part of the global Insurance Business suite of publications, IB reaches a wide readership in Australia, New Zealand, Asia, USA, Canada and UK.
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