VOIZ partners with Knowlarity to Offer Scalable Cloud Business Communication Solutions

BANGALORE, India - Nov. 10, 2021 - PRLog -- The partnership is aimed at delivering easy to integrate cloud solutions for businesses to redefine their communication efficiency

Knowlarity, one of Asia's foremost Cloud Business Communication providers, excels at meeting the communication challenges of the ever-evolving businesses and customer expectations. Through its offerings in Voice, Video, Messaging, AI-Enabled Speech Analytics & ChatBots/VoiceBots, Knowlarity aids businesses in streamlining business communication.

Knowlarity (https://www.knowlarity.com/) has partnered with VOIZ, the online marketplace for customer support & telesales provider to aid businesses to accelerate their voice operations on a scalable platform. The partnership will enable businesses to redefine their customer/tech/product support, telesales, telemarketing, recruitment & processing transactions. The cloud business communication solutions will streamline the customer engagement process on every communication channel via a single platform that is integrated with all leading CRMs.

"It is important to note that the solution comes inbuilt for the customers to engage directly with an on-demand freelancer's human asset for bite-sized to BAU calling which makes up about 50% of all customer interactions in the real world for both Enterprises and SMB's customer bases'', said Vineet, CBO of VOIZ.

About Knowlarity:

Knowlarity enables automated communication workflow by allowing operators to work online via Cloud. It allows businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR, Toll-Free Number, Softphone WebRTC & MPLS Embeddable Video Platform, AI-enabled solutions like speech analytics, chatbot/voicebot and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations shouldn't get affected by enabling working from anywhere. For more information, please visit https://www.knowlarity.com.

About VOIZ:

VOIZ is a tech-enabled freelance CX work marketplace for the entry level white-collared unskilled freelance workforce in the CX space. With more than 100K CX freelancers on its marketplace, VOIZ provides a secure byte-sized contact centre platform to both SMB and Enterprise either as a DIY or to subcontract the managed service to one of VOIZ curated contact centre leveraging its 100K CX freelancer on the marketplace. At VOIZ marketplace customers can manage the CX freelancer / agent life cycle from discovering  BYOD CX freelancers, train them online on VOIZ LMS, use VOIZ contact centre production module or integrate it with the regular CRM or any other dialers either by an API or even simple excel upload (the latter usually in the beginning stage), manage quality, login metrics, pay the freelancers and finally retire the CX freelance in either Byte sized or fully operationally contact centre portions all on the platform. For more information, please visit https://www.voizworks.com/.

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