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Academic Search Engine Knobull's Remote Working Strategy Drives Business Success
The three-word strategy, experiment, learn and adjust, ensures continued optimizations--
The simple, while focused organization strategy passes the responsibility of choice to individual teams. It allows the individuals to have the autonomy to dictate how they do their jobs. That is, if they are able to do their jobs--a key caveat.
The influence of this philosophy isn't isolated to the freedom to work anywhere and the peace of mind that comes from the security of knowing one can work anywhere. It lies within the fact that the strategy aligns customers' needs with staffs' desires--and through experimenting, learning and adjusting, it has set itself up to continue to do so indefinitely.
What this means at Knobull, is that its staff will work much harder to provide great service from the comforts of their residence in an effort to prove their capabilities. Because the only way to create an irrefutable case for one's ability is to go above and beyond the baseline expectation.
By baking its simple three-word strategy into its staff operating style, Bentley creates a win-win situation. In doing an incredible job of giving customers what they want, it does this by giving its staff what they need. And in doing so, its providing a clear path for companies of all sizes to do the same.
Bentley concluded, "Knobull won't become a multimillion dollar company by thinking like everyone else and doing what everyone else does. This OD approach isn't just about employees. It's about customers. And companies that continue to work and evolve to give customer what they want are the companies that--like Knobull --meet the needs of customers to achieve long term success."