HelpSystems Named Gold Medalist in SoftwareReviews Robotic Process Automation Data Quadrant Repo

For the second consecutive year, HelpSystems ranked first in multiple categories, including usability and intuitiveness, ease of implementation, and quality of features
By: HelpSystems
 
EDEN PRAIRIE, Minn. - Oct. 14, 2021 - PRLog -- HelpSystems, a leading provider of security and automation solutions (https://www.helpsystems.com/solutions/automation?code=cmp-0000008414&ls=717710009&utm_source=press-release), today announced that Automate (https://www.helpsystems.com/product-lines/automate?code=cmp-0000008414&ls=717710009&utm_source=press-release) has been recognized as a gold medalist and leader in the 2021 Robotic Process Automation Data Quadrant report from SoftwareReviews (https://www.softwarereviews.com/categories/rewards-and-recognition), a division of IT research and consulting firm Info-Tech Research Group (http://www.infotech.com/). The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment.

SoftwareReviews named Automate from HelpSystems a gold medalist as it received an 8.6/10 satisfaction score from end users. Automate software ranked first in ease of implementation, quality of features, usability and intuitiveness, vendor support, and ease of IT administration, resulting in 100 percent of users reporting they plan to renew.

Automate also secured the highest satisfaction scores, ranking first in a variety of areas for product features, including code-free programming, central deployment, and unsupervised launch. Automate software also received a high Emotional Footprint score of +85, with the highest scores for enabling productivity (100 percent), enhancing performance (98 percent), and a respectful service experience (98 percent).

Additional Emotional Footprint metrics where Automate ranked high included 87 percent of users reporting the software is critical to their professional success and 88 percent indicating they love Automate. The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users' point of view.

"We are thrilled to be recognized as a gold medalist because it reinforces from users that Automate is built for employee-driven, enterprise-wide automation, and offers unparalleled value in the market," said Daniel Laun, managing director, HelpSystems." This recognition is confirmation that Automate is enabling our customers to unlock powerful IT automation in their business."

Access a copy of the report: https://www.helpsystems.com/cta/info-tech-robotic-process...

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