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Long Time to Connect New Branches is Losing Carriers Money
According to 56% of respondents, it is taking carriers up to 60 days or more to connect a new customer location. Such a long time to cash means that carriers are leaving significant money on the table. Moreover, such a long connection time puts the carrier at risk of suffering churn from customers who simply cannot wait so long. They may move to a competitor, even across all of their branches.
Another key trend that emerged from the survey is that 100G L2 business services have become mainstream. A nearly unanimous vote of 98% of respondents either see such services commercially available today (64%) or expect their rollout within 12 to 24 months (34%).
The reason for this is clear when considering that businesses demand more access to cloud services and ultra-high bandwidth communications. What used to be reserved for large carrier-to-carrier services is now part of mainstream business communications offerings.
"This survey provides a clear voice of the CSP," said Ilan Tevet, Vice President Marketing and Business Development at RAD. "Long time to cash is a real issue that is costing carriers money, and customers, in a highly competitive market. In addition, CSPs need flexibility to support increasing bandwidth demand."
"Our ongoing engagement with CSPs indicate a growing interest in WAN modernization projects including upgrading underlying service assured L2 connectivity,"
"The survey clearly reaffirms the great fit of RAD's rich EAD portfolio to CSPs' needs," concluded Tevet. "This includes ultra-fast service rates and setup with zero touch automation and LTE broadband uplinks. In addition, license-enabled remote upgrades, from 1G up to 100G, provide that much needed flexibility."
Download the CSP Survey: L2 Business Services and 5G xHaul report at: https://www.rad.com/
Kevin Tanzillo, Dux Public Relations