Elision Launched Customer Profiling Feature for DialShree Users
Elision announced the launch of customer profiling features for DialShree: omnichannel contact center solution users.
By: Elision Technologies Pvt. Ltd.
"We continually design and develop different features of our call center solution. This time we have come up with one of the most important features, called customer profiling. This feature will show a complete mapping of all interactions between customer and call center", shared the spokesperson of the company.
As per the shared details, the customer profiling feature will show the following information for each interaction between the call center and customer:
"This will be shown to the agent during a live call, so he can take the required action to deliver better service to the customer. This feature can give more benefits to the omnichannel contact center solution users, but it does not mean it will not benefit the users of DialShree users with a single communication channel", shared the spokesperson of the company.
As per the shared details, the customer profiling feature can be used in two ways as briefed below:
During a live call
DialShree: omnichannel contact center solution (https://www.elisiontec.com/
After or before a call
Along with a live call view, the customer profiling feature is also available after or before a call in the agent panel. Any agent can use this feature to explore more details about the customer interactions with other agents to take the required actions.
About Elision Technologies Pvt. Ltd
It is a renowned unified communication solution provider company based out of Ahmedabad, Gujarat, India. The company offers different unified communication solutions. For more than 13 years, it has been catering to global customers with its telecom and unified communication solutions and products. DialShree: omnichannel contact center solution is one of the products offered by the company to its global customers. A recently launched feature of this software is customer profiling. To know more about this feature, visit https://www.elisiontec.com/