TOPDON Praised For Customer Service

ROCKAWAY, N.J. - Sept. 15, 2021 - PRLog -- TOPDON® USA has always stressed quality in their company culture. Its team of professionals understands their customers rely on TOPDON's products to make a living. To provide the most value they must offer support even after the purchase. The company views customer service as an opportunity to promote the company, and positive feedback has confirmed their strategy.

TOPDON's Rockaway office is home to the customer service department. Phone calls have been gradually increasing since the new place of business opened. Many of the calls are from first-time purchasers setting up tools and creating online accounts. TOPDON recognizes the importance of these customers and aims to create long-term relationships with them. TOPDON has even invested in a state-of-the-art phone system to minimize call hold time and customer call back time.

"Over the past six weeks, our phones have been getting busier.  Whatever the customer's issues are, we try to get them solved as soon as possible. If necessary, we will contact the product engineers directly to answer their questions. People are often satisfied and thank us for our knowledgeable and courteous service. Sometimes we will get phone calls just to tell us how much they like our products," comments Jiles Nerahoo, Head of TOPDON's Tech Support

Interested dealers can contact sales@topdon.us, or scan the QR code below.

About TOPDON USA

TOPDON USA is a global automotive diagnostics products and tools provider. It is an emerging technology brand that focuses on Innovation, Quality, Durability, and Value. The company sells its products to more than 150 countries, listening to the needs of automotive repair shops and DIY professionals.

The company's wide array of diagnostics tools and repair equipment include Professional Diagnostics such as the Phoenix, Phoenix Pro, Phoenix Lite, and Phoenix Plus; Key Programming such as the T-Ninja 1000; Battery Jump/Test such as the Volcano 2000, Pro, and Pro S, the BT Mobile Pro and Pro S; and Service Tools such as the ArtiDiag600, ArtiDiag800, and ArtiDiag800B.

The company believes in the principles of providing cutting-edge technology, easy-to-use intuitive interfaces; minimizing shop downtime, and maximizing profits. The company knows its customers take pride in their work; therefore, it strives to reflect these principles in its products.

The company is proud to offer industry-leading tech support; loaner tools while-you-wait; and superior-priced subscription plans. If you are a dealer and would like more information, then contact sales@topdon.us.