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Bavard's AI Conversational Chatbot Now Includes a Live Chat Message Center and Analytics Dashboard
Bavard is a startup helping businesses build their brand with smart, automated conversations that support, engage, and convert customers around the clock, in several different languages.
With Bavard's user-friendly message center, companies can now effortlessly stay on top of current and past automated interactions with their customers. Users can work with a Bavard Success Engineer or add examples to the training model themselves with a click of button to incrementally improve the bot's accuracy with ease. In addition, the message center offers the ability to receive notifications in our web app so companies can easily intercept automated conversations in real-time and talk live to a customer.
"Bavard's message center is a game-changer in the world of chatbots," said Ben Brewer, Senior Software Engineer at Bavard. "Conversational AI makes it possible to provide automated answers to your customer's questions, but Bavard takes this one step further, allowing you to intercept automated conversations and talk live with customers when more complex issues arise, or you want to provide a more personalized experience."
See the message center in action:
In today's online world, more and more companies have started to implement chatbots on their site but haven't had the ability to see how users are interacting with them, until now. Bavard's new analytics dashboard offers companies a comprehensive way to get in-depth customer data and insights on total conversations, engagement rates, average conversation length, types of inquiries, and much more.
"Gone are the days of a 'set it and forget it' chatbot," said Roanna Keough, Senior Software Engineer at Bavard. "Our new analytics dashboard enables companies to make better decisions with data and insights collected from every conversation so they can constantly enhance their chatbot's performance and meet the evolving needs of customers."
Chatbots are predicted to save businesses $8 billion by 2022 and 2.5 billion hours by 2023 and Bavard is helping brands leverage this technology so they never miss engaging with a customer.
At Bavard we're passionate about developing the most sophisticated chatbots on the market to help your company do business better. Founded in July 2020, Bavard is moving quickly. Together, we're building a platform for interactive commerce and conversational AI. Conversations are better with Bavard.
Angie Brown, Co-founder & CEO