Kuester Management Group Reveals Signs It May Be Time for a New HOA Management Company
Kuester Management Group outlines red flags that could indicate a change in management is needed to better support the HOA.
By: Kuester Management Group
"Consider how responsive and communicative the company is," says Bryan Kuester, President of Kuester Management Group. "Does someone answer when you call or get back to you in a timely manner? Are they able to accurately answer your questions and provide sound guidance? Or do you find yourself always waiting on them or fixing their errors?"
A management company should provide strong communication because they are not only working with the board, but also vendors and homeowners, says Kuester. Poor communication can mean projects are delayed or violations increase because rules are not consistently enforced. The HOA management company should be effectively implementing decisions by the board and offering knowledgeable insight.
Pay attention to feedback from homeowners as well. The relationship between the association and the management company should enhance the community and help things run more smoothly. If members are complaining about how things are run or the services being provided, it could be a sign that the management company is not properly doing its job.
"The board should also feel as though the HOA management company is making their jobs easier and relieving some of the burden of day-to-day tasks," says Kuester. "If they are putting in as much work or more than before, it may not be a good fit. Make sure the management company is meeting the terms of the agreement."
Kuester Management Group has decades of experience providing exceptional service and support to HOAs throughout the Carolinas. Learn more by visiting www.kuester.com.
Kuester Management Group, a division of Kuester Companies, works to protect property values and enhance the quality of life in each of its managed communities. Providing a full range of association management services, Kuester Management Group has worked to foster strong, resilient, and unified communities across North and South Carolina. The company is proud to offer on-site property managers, all zealous for building strong communities meant to stand the test of time. More information is available at www.kuester.com or @KuesterCompany.
Kuester Management Group