HoduSoft Signs Up Nigeria's VFD Microfinance Bank for Contact Center Solution
HoduSoft, a leading VoIP software provider, today announced that Lagos-based financial services institution VFD Microfinance Bank has bought its award-winning contact center software HoduCC.
Speaking on the occasion, the company's Co-Founder & CBDO, Kartik Khambhati, said, "HoduCC is one of the best omnichannel contact center software in the market today. It is our privilege to help VFD Microfinance Bank in providing a seamless experience across all channels to its large customer base. Our products are trusted in over 34 countries worldwide. This gives us an opportunity to strengthen our brand presence in the region, where we have been working with leading companies for --- years now."
HoduCC is an omnichannel contact center software that supports secure, intelligent, and advanced communication for leading corporations of today. It has Voice, Video, Email, SMS, Live Chat features to match the changing customer preferences. It also features the most advanced dialers used in the industry like predictive dialer, progressive dialer and preview dialer.
It can be seamlessly integrated with Customer Relationship Management (CRM) softwares like Salesforce, Zendesk and Zoho PhoneBridge and popular social media and popular chat platforms such as Facebook, Twitter, Telegram, Whatsapp for Business and Instagram. HoduCC Omnichannel Contact Center Software also has work from home features with a remote agent that enables call centers agents to continue with their work without any interruptions.
HoduSoft's HoduCC software is used in over 34 countries by well-known brands such as UNICEF, Brother Printers, Vistaprint among others. The company has over 200 customers worldwide.
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