Customer Service Skills Training- Multiple Problems One solution
Customer service skills training can give you a competitive advantage. 86% of customers quit doing business with a company that gave them a bad service experience.
By: BYLD Group
What is more valuable? Is it selling one product to 5 customers? Or is it selling five products to 1 customer? For traditional selling, the former would be beneficial. But in the present digital era, one bad customer review can malign the brand's image, whereas one incredible customer can help deliver to thousands more.
That is why proper customer service skills training can help in boosting customer loyalty, translating short-term sales to long-term sales and driving the retention schemes like never before.
And customer service skills are of utmost importance when it comes to customer retention. Because 'a loyal customer is a royal customer'
What is Customer Service Skills Training?
It is an act of providing support to the employees by coaching them in acquiring the skills. And with the ultimate goal of improving the service and satisfaction of both the existing and prospecting customers.
Who can utilize this training?
Any employee in an organization who interacts and assists a customer directly is eligible for customer service skills training. Given that the customers are the best growth opportunity for any organization, everyone should be working towards their happiness and satisfaction-
Limiting this training scheme only to the salesperson would be a high stake mistake. Because at some point, the customers would desire to speak to a person of higher rank or the manager itself.
Key Customer Service Skills
What do we offer?
Customers look forward to customer service to evaluate their worth. They judge organizations and brands based on other customer's reviews. Therefore, your customer service team needs to be trained well and equipped with the required tools.
Our Consultative Selling Program not only helps in customer service skills training but in deriving desired outcomes. When you execute this training, your employees will be ready to face new challenges on their own.
For more information visit us here at : https://byld.co.in/