SABA Hospitality and Knowcross Join Forces

By: SABA Hospitality
MACAO, Macao - April 20, 2021 - PRLog -- SABA Hospitality Technology Solutions and Knowcross today announced the successful integration of their solutions into hotel operations at Shangri-La's marquee property in Singapore. Integrating the two technologies now allows guests of Shangri-La Singapore to make requests through the SABA Hospitality interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department. Hotel service, amenity, maintenance, as well as food and beverage orders, now no longer require intervention from front of house staff or the guest service centre. This direct and automated connection between a guest and the relevant hotel department takes place regardless of the guest's presence on or off-property.

"We're excited to remove the time and labour associated with manually entering guest requests into a dispatch system", said Alexander Wessels, SABA Hospitality's Executive Director of Accounts & Partnerships. "Hotels of all sizes receive large volumes of requests on a daily basis. Integrating SABA's solution with the Knowcross dispatch system not only automates this process and significantly reduces the workload on frontline staff, but it allows the guest's needs to be fulfilled in a timelier manner."

"Knowcross ideology has always been to empower hotels to reduce guest service time, increase productivity and minimise delays while closely monitoring and reducing the bottomline" noted Sachin Moudgil, director business development (APAC&MEA), Knowcross. "With this integration, hotels will have an option to have an integrated guest-facing solution that is flexible and scalable, further enhancing the guest experience deliverance by hotels".

Effie Miao, Quality Improvement Manager at Shangri-La Singapore, has seen firsthand the benefits the integration of the solutions can offer. "SABA Hospitality's digital guest platform has provided us the communication tools we require to run a smooth, efficient operation. Since implementing the solution, we have observed an increase in staff productivity and a decrease in workload. Integrating SABA with our existing Knowcross dispatch system has allowed our team more face-to-face time with guests, which has elevated our guest experience to new heights."

Following the successful implementation into one of the world's most well-known and prestigious properties, SABA Hospitality and Knowcross have a proven end-to-end partnership that both companies will look to build upon in 2021.

About SABA Hospitality
SABA Hospitality ( is a specialist solutions provider to the hotel and serviced apartment market. Its award winning technology provides contactless, engaging and cost effective solutions to accommodation providers in over 25 countries globally.

About Knowcross®
Founded in 2002, Knowcross ( is the global leader in hotel operations optimization software, developing proven service quality management solutions to help maximize efficiency, productivity and elevate guest service – with a direct impact on increasing the bottom‐line.
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