SABA Hospitality and Knowcross Join Forces
By: SABA Hospitality
"We're excited to remove the time and labour associated with manually entering guest requests into a dispatch system", said Alexander Wessels, SABA Hospitality's Executive Director of Accounts & Partnerships. "Hotels of all sizes receive large volumes of requests on a daily basis. Integrating SABA's solution with the Knowcross dispatch system not only automates this process and significantly reduces the workload on frontline staff, but it allows the guest's needs to be fulfilled in a timelier manner."
"Knowcross ideology has always been to empower hotels to reduce guest service time, increase productivity and minimise delays while closely monitoring and reducing the bottomline" noted Sachin Moudgil, director business development (APAC&MEA)
Effie Miao, Quality Improvement Manager at Shangri-La Singapore, has seen firsthand the benefits the integration of the solutions can offer. "SABA Hospitality's digital guest platform has provided us the communication tools we require to run a smooth, efficient operation. Since implementing the solution, we have observed an increase in staff productivity and a decrease in workload. Integrating SABA with our existing Knowcross dispatch system has allowed our team more face-to-face time with guests, which has elevated our guest experience to new heights."
Following the successful implementation into one of the world's most well-known and prestigious properties, SABA Hospitality and Knowcross have a proven end-to-end partnership that both companies will look to build upon in 2021.
About SABA Hospitality
SABA Hospitality (https://sabahospitality.com/
Founded in 2002, Knowcross (https://knowcross.com/