The Future of PABX – Why is it Going Mainstream?

JOHANNESBURG - April 15, 2021 - PRLog -- Trends in the PABX system

PABX have evolved to new heights and these days, it is possible to purchase a conventional PABX, virtual PABX, or a hybrid PABX. These systems have also become more affordable for businesses. Virtual PABX systems have become very cost-effective for small businesses as they can use the benefits of the PABX system without having to host the system onsite.

Why have PABX systems gone mainstream?

Customers are valuable for any business thus, calls from customers cannot be ignored or disrupted. For this reason, PABX systems have become crucial to use as they act as switchboards that are specialized so that the system can easily handle multiple phone calls. It also allow for calls to be answered automatically, or for the calls to be transferred to an agent who can easily cater for the customer's needs.

The option for Cloud PABX

Most office spaces do not allow for a bulky switchboard to be installed, thus with Cloud PABX, the business phone system is delivered as a hosted service. Cloud PABX has revolutionized the way in which businesses manage their voice communications. It improves functionality, reduces costs, and streamlines workflow.

Scalability associated with Cloud PABX

Companies can enjoy the standard features of an in-house PABX system while taking advantage of flexible technology, allowing for line points to be increased or reduced without much effort.

Streamline workflow as well as communication

PABX which is hosted offers businesses with several tools to ensure faster collaboration which has been streamlined. Such tools include anything from voice calling, instant messaging, and audio- and web-based conferencing.


With PABX there are no upfront capital expenditures and there is no need for future proof where software upgrades are concerned. When considering that businesses only pay for what they need, they pay lower costs, and the monthly rate payable includes both hardware and services.

Logistics are no longer an issue

When considering logistics, businesses only pay for what they need to use. In addition, PABX operate in multiple locations and allow for remote worker capabilities. PABX can also be deployed quickly and effortlessly.

Choice in add-on features

Depending on the brand of PABX  used, there are several add-on features that can be added. It assist businesses with telecommunications needs as it allows for call transfer, speed dialing, call waiting, automatic ring-back, etc. For this reason, depending on the needs of the business, it is imperative to look at the available PABX options and add-ons before deciding on one.

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