How To Build A Chatbot from Scratch

YEREVAN, Armenia - April 2, 2021 - PRLog -- Today, over 1.4 billion people worldwide interact with chatbots on a regular basis. Chatbot is software that can simulate and process conversations (written or spoken) with a user in natural-like language. Chatbots can be used in mobile applications, messaging apps, websites, social media, etc. The interaction with a chatbot is similar to communication with a real person.

It's impossible to build a chatbot from scratch without knowing their main types and how they differ. This section of the article explains what AI chatbot development is and how it can benefit your business.

Rule-based chatbots

Rule-based chatbots are the most basic solutions used for answering simple questions. Users interact with such bots by clicking on predefined questions that lead to the desired answer. The chatbot provides answers from the decision tree.

If you want an example, take a look at Facebook Messenger. The platform allows businesses to perform automated customer support by providing buttons with possible inquires and automatically providing answers.

Ai-based chatbots

AI-based chatbots are also called conversational chatbots or natural-processing chatbots. Such bots rely on Artificial Intelligence chatbot algorithms and machine learning to process user inputs and provide highly personalized answers relevant to the content.

Interaction with AI-based chatbots happens by writing questions in the human language. The bot is able to identify different questions written by a human.

Which chatbot type to choose for your business

You are probably wondering which type of chatbots to use for your business. The answer fully depends on your business needs and objectives.

Rule-based chatbots are usually used for two purposes:
  • to collect contact details to set a call or a meeting later
  • to provide basic customer support

Let's investigate the key processes involved in custom chatbot development and steps to build a chatbot.

Step 1: identify customer needs and expectations

Step 2: find a chatbot development company

Step 3: choose features and technology for your chatbot

Step 4: design the conversation flow

Step 5: train your ai-based chatbot

Step 6: test a chatbot

Step 7: deploy and maintain

The work on chatbot doesn't end with its deployment. You can use the collected information and statistical data to refine answers and conversational flows to make your chatbot even more useful for customers.

Want to know more? This article will explain how to build a chatbot ( from scratch and cover all the topics.
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