InfinityQS Provides King & Prince Seafood Full Visibility into Quality Across its Supply Chain
King & Prince has standardized InfinityQS Quality Intelligence software at all three of its U.S. plants—and across its global supplier base—to proactively ensure its products meet the highest quality standards
As part of Nissui—the second largest seafood company in the world—King & Prince purchases raw seafood materials via an extensive global sourcing network. Because these materials represent 60-75% of the finished product enjoyed by King & Prince consumers, it's critical that these raw materials meet quality standards and avoid issues further down the supply chain. By requiring that suppliers digitally collect and share quality data through InfinityQS software, King & Prince achieves total oversight of third-party inspections—
Tracy McConnell, Vice President of Technical Services at King & Prince, notes, "Bringing in high-quality seafood that meets our tight specifications directly translates into a high-end final product—which positively affects both our revenue and our reputation."
King & Prince has digitally transformed its quality management program with the ability to access and analyze data from all points of the end-to-end production process in a centralized database. Within its plants, operators use InfinityQS to track and monitor data in real time, including viscosity, temperature measurements, sensor measurements, counts before and after the fryer—and more. Operators can now immediately identify when there is variation in the data, enabling them to stop the process, make necessary adjustments, and confirm when everything is back on track. King & Prince uses the quality data entered into InfinityQS all the way up to final product inspections.
"InfinityQS enables us to see what we provide to our customers, and because of this we are able to react sooner to prevent issues from making it to customers. This has reduced customer complaints to less than one per million pounds sold—year over year," adds McConnell. "InfinityQS enables us to ensure that we have a fully-compliant product—from start to finish."
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