- March 10, 2021
-- HoduSoft is one of the well-renowned Voice over Internet Protocol (VoIP) solution providers in India. It provides a number of innovative products and services all over the world with the aim to make communication a seamless experience for businesses and their customers. HoduSoft has announced auto dialer software (https://hodusoft.com/auto-dialer-software-for-call-centers/)
for call center businesses to make their workflow more smooth, effective, well-organized, and efficient.
The auto dialer system for call centers can help businesses to automate the crucial parts of their outbound calling campaign. It works by fetching the customer's information from the CRM or database and starts dialing the numbers automatically in a sequential manner. As soon as the call gets connected, the system is designed to detect the receiver whether it's an answering machine, a busy signal, or a human. It filters out the busy tones, answering machines, and disconnected calls and connects the call to the agent only when the call is answered live by a human. Some of the key features of this call center software
- Dynamic Caller ID: Call centers can set the caller ID dynamically on the basis of the contact's location.
- Call Scheduling: Based on the customer's response, calls can be scheduled effectively, which not only saves agent's time but also help to improve their efficiency
- Call Recording: The dialer facilitates call recording that can be used for future reference or for training purpose.
- Call Monitoring: The call monitoring feature allows call center management to ensure quality service and also facilitates training to the agents (if required) by monitoring live or recorded calls.
- Answering Machine Detection: The auto dialer software can easily detect the answering machine when a call is placed. Some dialers are also designed to drop a voicemail while running Robo dialing campaigns.
When asked about the details, the concerned person said, "HoduSoft's auto dialer system for businesses is designed by professionals to facilitate businesses better resource utilization and enhanced productivity. It offers various unique and useful functionalities like Live Analytics and Dashboard, Answering Machine Detection, Call Scheduling, Call Monitoring, Robo Dialer, CRM Integration, and many more. We also have an IVR system in the auto dialer which allows customers to choose the most appropriate options to either get an answer to their query or to get connected with a department or call center agent. This system helps to generate better customer satisfaction by providing a rich experience."