- Feb. 26, 2021
-- HoduSoft, a well-renowned Voice over Internet Protocol (VoIP) solution provider has introduced an exceptional integration of WhatsApp business account with its HoduCC- Contact Center Software. The integration presents an excellent opportunity for businesses to reach a large number of target customers easily. WhatsApp as most of us are aware that it is the most popular global messaging platform that is used across more than 150 countries. Utilizing this platform for business can help businesses, especially startups and small businesses to expand their growth.
HoduCC is a key product of HoduSoft that helps to enhance business productivity by facilitating seamless communication. It is an omnichannel contact center software
software/) that can be utilized to provide individual, productive customer support across various communication channels. It provides the flexibility to meet the growing requirements of sales and support teams as well as end-users, thus resulting in improved customer satisfaction and better productivity. Utilizing contact center software technology along with popular social media channels like WhatsApp can help businesses achieve much better results with less effort.
Some of the key features of WhatsApp business account integration with HoduCC include:
- Access to customer details: Agents can look into the customer's details like their name and number along with the message/request sent by them.
- Response scripts: The response scripts created by the admin help agents to make quick replies to the customers.
- Ticket creation: As soon as a request is assigned, a ticket can be created for the same for easy handling of the request.
- Request Assignment: Requests can be assigned in two ways-Auto (automatically via the system) and manual (manually by an agent)
- Attachment options: Various attachment options like doc, music file, image, and video are available for the agents in the chat section. Even emojis can be used to make a chat more personalized.
When asked about more details, the concerned person said, "WhatsApp is one of the most reliable and familiar platforms used by a large number of people throughout the globe for communication purpose. Businesses must utilize this platform to reach a large audience. The integration of WhatsApp with HoduCC offers better engagement with customers and growth opportunities for businesses. It helps businesses to manage all their interactions with customers more efficiently."
The concerned person further added, With WhatsApp web contact center software, the agents are able to access WhatsApp within the contact center window. The integration facilitates flawless and quick communication between agents and customers.
For more details about HoduCC for your contact center and its integration with WhatsApp for business, you can visit https://hodusoft.com/contact-us/Website: https://hodusoft.com/