HoduSoft Announced Auto Dialer Software for Smooth Functioning of Call Center Services

AHMEDABAD, India - Feb. 23, 2021 - PRLog -- A leading Voice over Internet Protocol (VoIP) solution provider, HoduSoft has introduced auto dialer software for the call center. The software aims to help companies to enhance their operational efficiencies and achieve better resource utilization and improved productivity. The auto dialer offered by HoduSoft is a unique outbound dialer software that assists call center agents to dial out a set of contacts automatically, thus eliminating the need to dial each contact manually. It not only saves time for the agents but also allows them to work more efficiently and productively. Some of the key features of Auto Dialer Software (https://hodusoft.com/auto-dialer-software-for-call-centers/) include:

• Call Recording
• Call Scheduling
• Call Reporting
• Live Call Monitoring
• IVR- Interactive Voice Response
• CRM Integration
• Dashboard Management

The dialer lets users to carry out custom management based on the call flow. It can be utilized to play a greeting whenever a call is initiated, ask for IVR input, and much more. Based on the customer's queries or requirements, calls can be forwarded to the right agent.

When asked about more details, the concerned person said, "For call centers that deal with a huge volume of call flow, it is quite difficult as well as a time-consuming process to dial outbound calls manually. To make this process smoother, an automated system can be of great help. The auto dialer system for call centers offered by HoduSoft, assures an advanced and scalable approach for the outbound calling process. This call center software accelerates the agent's productivity and eliminates the need to hire an extra workforce, hence saves a lot of operational costs for running a call center. By availing this software system, companies can gain improved operational efficiency, increased lead generation ratio, enhanced campaign analytics management, real-time monitoring, better customer responses, and more."

Email: sales@hodusoft.com

Website:  https://hodusoft.com/