Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions
Microsoft Dynamics, Salesforce.com, Zendesk, and leading CRM Services Seamlessly Integrated with Microsoft Teams and Cisco Enterprise Voice Services
By: Evolve IP
KING OF PRUSSIA, Pa. - Feb. 4, 2021 - PRLog -- Evolve IP®, a leading international service provider of Work Anywhere™ solutions, today announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user's Teams instance on any device. The solution, developed in partnership with Tenfold, the world's leading advanced computer telephony integration (CTI) company, ensures business users can work from anywhere, driving efficiency, mobility, and productivity gains for the enterprise.
The Evolve IP and Tenfold solution improves communications and greatly improves the customer experience by delivering key client and prospect data to users inside the native Teams application;
Solution highlights include:
"Microsoft Teams is the dominant collaboration tool used in midmarket and enterprise businesses and Evolve IP continues to innovate for our customers with the features end users want and need to do their jobs productively and securely. From business messaging (SMS / texting), to AI speech analytics, to CRM integrations, we continue to provide real value to enterprise businesses,"
"We're excited about the partnership with Evolve IP and our combined ability to improve the remote work experience while also driving improved business results. This unique solution addresses a critical need in company communications, delivering a unified and integrated customer experience across the core technologies that drive and support revenue," said Dan Sincavage, COO at Tenfold. "As an Evolve IP customer using Teams, Cisco VoIP, and CRM, Tenfold has seen first-hand the benefits this integrated experience brings to our own operations and we look forward to delivering those same benefits to joint clients."
Why Clients Choose Evolve IP
Evolve IP enables employees to Work Anywhere™ productively and securely. Our enterprise solutions seamlessly integrate collaboration & communications, digital workspaces and contact center – all delivered from a browser on any connected device. Evolve IP's technologies free IT to focus on business innovation, not systems and infrastructure, and enable their employees to contribute even more to the enterprise -- no matter where or when they are working. Businesses that choose Evolve IP have selected a true technology partner. A company that becomes an expert extension of their IT team, an organization that listens to their needs to tailor solutions just for their business, and is responsive and engaged in every interaction.
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