DealerRater Recognizes Mercedes-Benz of Music City with Consumer Satisfaction Award

NASHVILLE, Tenn. - Jan. 27, 2021 - PRLog -- Mercedes-Benz of Music City has been awarded a 2021 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2020 calendar year.

"We'd like to congratulate Mercedes-Benz of Music City and all of our Consumer Satisfaction Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that Mercedes-Benz of Music City stands out amongst its peers in Tennessee."

Mercedes-Benz of Music City has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Mercedes-Benz of Music City (https://www.dealerrater.com/dealer/Mercedes-Benz-of-Music...) will find a "2021 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high-quality dealership.

"We owe this all to our amazing customers, our people truly make the difference," said Edwin Vickery, General Manager of Mercedes-Benz of Music City "We are not a car dealership, we are a luxury retailer," said Vickery. "You can feel difference when you walk through the front door."

Mercedes-Benz of Music City would also like to thank DealerRater for this honor.

DealerRater features nearly five million dealer reviews and has a reachable audience of more than 34 million car shoppers each month. "Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award," says Oldershaw. "The Consumer Satisfaction Award is one way for today's shoppers to instantly recognize quality customer service regardless of brand or region."