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Follow on Google News | Customer Experience Is Critical In Creating New Digital JourneysBy: Miles Education
Zinnov, leading global management, and strategy consulting firm, in a recent study -Digital Engineering in Retail, published November 2020 goes deeper into trend analysis for the market. According to Zinnov estimates, the retail sector alone has invested in 3 years' worth of digital transformation within a span of 6 months in 2020. Pari Natarajan, CEO, Zinnov, adds, "With the Retail sector undergoing a transformational shift, India is poised to be at the forefront of the ongoing digital acceleration, with 3 levers propelling it ahead - a market with the potential for massive growth, a vast pool of skilled digital talent, and a rich ecosystem of emerging and established players". The changing retail landscape requires transformative digital experience managers to optimize product research and development, customer service, usability, and user experience in adapting to the next normal progress. For those who aspire to boost their prospects as a CX leader, Advanced Management Certification Program in Transformational Customer Experience Management from IIM Kozhikode & Wiley NXT is perfect to take your career to the next step. A carefully curated program that builds skills to design and implement a winning and measurable customer-centric experience across the entire customer journey. To know more and to apply visit Miles Education today. https://mileseducation.com/ End
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