- Jan. 19, 2021
-- HoduSoft, a well-known VoIP (Voice over Internet Protocol) solution provider has announced HoduCC in Single-Tenant and Multi-Tenant omnichannel contact center software
versions for various types of businesses. As the name suggests, the single-tenant version can be used by the end-users for their own usage. The major customers of single-tenant contact center software
are call centers, banks, insurance companies, BPO's, healthcare, manufacturing, and various other businesses that are looking for more customer engagement and increased customer satisfaction. The multi-tenant version on the other hand is mainly used by the Internet Telephony Service Providers (ITSP's), Internet Service Providers (ISP's), Telecoms, and VoIP service providers to provide hosted call center or contact center as a service. It means that these service providers host the software on their server and provide it as a service to the end-users, known as tenants. As they can host multiple tenants on a single service with unique login credentials and data security, it is termed as a multi-tenant contact center solution.
On the announcement of the HoduCC Single-Tenant and Multi-Tenant omnichannel contact center software (https://hodusoft.com/contact-center-software/).
Mr. Bharat Lalcheta, Co-Founder & CTO said, "HoduCC is one of the best products offered by HoduSoft. It is wide-ranging and consolidated contact/call center software that guarantees to provide the best call center software to suit all kinds of call centers. Our highly skilled team of developers has hands-on experience in developing the best-in-class contact/call center solutions to serve the needs of assorted businesses. The Single-Tenant and Multi-Tenant omnichannel contact center solution offered by our experts comprises intelligence, security, and advanced features to ensure better efficiency, quick service, and most importantly a great customer experience."
Mr. Bharat Lalcheta further added, "HoduCC's Single-Tenant and Multi-Tenant omnichannel contact center software
versions have been designed in a way to make sure that the user loyalty is built and the customers' expectations are accomplished. Some of the key features of our HoduCC Contact/Call Center software include real-time analytics, DID management, call transfer, advanced dialers, sticky agent, campaign management, DNC control, call conference, and more. As far as customer support is concerned, our customer support team strives to provide the best possible customer support by offering personal and productive phone support within an omnichannel customer journey. Our services can help contact/call center teams to handle and resolve their customer's issues quickly, evaluate and improve call center operations, and deliver superior customer experience."