iNextrix Launched Different Communication Channel Integration into iCallify

LAGOS, Nigeria - Jan. 15, 2021 - PRLog -- On this occasion, the spokesperson of the company announced that the company will offer integration of all diversified and popular communication channels with iCallify. It is an intelligent call center software solution offered by the company.

The company has been offering this intelligent call center solution to its global customers with a single communication channel, which is voice calls. To benefits users of iCallify, the company has announced to offer integration of all different communication channels.

The spokesperson of the company announced different advantages made available to the users of this intelligent omnichannel call center solution, which are listed below:

• Better reach to customers and prospective customers
• Improved customer satisfaction by catering to customers via their own preferred communication channel
• Enhanced customer care and support department
• Increased performance and productivity of agents as they can cater to multiple customers in parallel
• Increased business
• And many more

"Integrating more than one communication channel to deliver jaw dropping customer support and reaching more prospective customers is necessary. We integrate all popular communication channels into our intelligent call center software (https://inextrix.com/icallify). They will also get detailed reports of all contacts made to the contact center or business via any communication channel", shared spokesperson of the company.

The spokesperson of iNextrix Technologies shares a list of communication channels the company integrates with its proprietary intelligent call center software, which is as below:

• WhatsApp: To let agents use all rich communication features of WhatsApp to cater to customers of the company.
• Facebook and other social media platforms: To let agents respond to each direct message (DM) sent by customers on the Facebook page or other social media profiles or pages.
• SMS: To let agents use text messaging as a mode of communication,
• Email: To let agents send, receive, and respond to different emails.
• Live chat: To let website visitors chat in real time with agents
• Help desk ticketing solution: To streamline entries and support requests in both, call center solution and help desk ticketing solution.

Voice calling aka phone calls is the default mode of communication offered to the users of iCallify. As per the shared details, the company will integrate all or selected communication channels into the intelligent call center software.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in India. The company offers various VoIP solutions and development services using cutting edge technologies. iCallify is an intelligent call center solution, which is furnished with an array of advanced features. To know more, visit https://inextrix.com/icallify