Best Value Software awarded to Zonka Feedback by SoftwareSuggest Recognition Awards Fall 2020

GURUGRAM, India - Dec. 7, 2020 - PRLog -- Zonka Feedback, a leading Customer Feedback and Experience management platform has been awarded the Best Value Award by SoftwareSuggest Recognition Awards for Fall 2020.

SoftwareSuggest is an online platform that guides organizations to procure the best-suited software as per their needs and requirements. The platform lists a variety of software, gathers reviews from the users, takes quotations from the different software vendors, compares them, evaluates them and presents the evaluation on its website. According to SoftwareSuggest experts, a SoftwareSuggest award is a stamp approval given only to the software that they believe is doing exceptionally well in what it offers.

This itself proves that Zonka Feedback leaves no stone unturned in providing a great customer service and experience to its clients. By using this tool, one can create any type of survey and also measure the right Customer Satisfaction metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction) Score and CES (Customer Effort Score).

With Zonka Feedback, companies are able to gather feedback across every touchpoint of the customers' journey and through multiple channels. One can use channels like email, SMS, online (through the website), kiosks, iPads and Android tablets in order to capture feedback from the customers. Moreover, the software also works offline and keeps collecting survey responses even without the internet connection or in case of network loss. The responses are automatically synced once the device gets internet connectivity.

The software is easy to use and can be easily integrated with other apps and software to create easy and effective workflows using APIs, Webhooks and native integrations with tools like Zapier, Slack, Mailchimp, Google Sheets, Constant Contact, Zendesk, Freshdesk, Shopify and more!

"We are delighted to win the Best Value Award from SoftwareSuggest. Our aim is always to provide the most comprehensive customer experience platform and deliver unmatched value to our customers. Setting up CX and NPS programs was never easier.", said Rajiv Mehta, the founder of Zonka Feedback.

To know more, visit Zonka Feedback (http://www.zonkafeedback.com) and sign up for a 15-day free trial (https://www.zonkafeedback.com/free-trial-signup).