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Follow on Google News | Elision Announced to Offer Hosted Call Center Solution to Collection AgenciesElision announced to offer a hosted call center solution to collection companies. The company will offer value-added features specifically developed for collection agencies and additional services based on customer needs.
By: Elision Technologies Pvt. Ltd The company announced that along with this solution, the company will also offer additional services to the collection agencies based on their needs. Some of the key services announced by the company are briefed below: CRM Integration As per the announcement, Elision is going to offer call center CRM integration to collection agencies. The company will integrate any of the following CRM (Customer Relationship Management) solution into the hosted call center solution offered by the company: · Zoho · SuiteCRM · vTiger · SugarCRM · Salesforce Communication channel integration The spokesperson of the company announced that collection agencies can also use an omnichannel call center solution as a hosted system. The company will offer integration of diversified communication channels in the call center software such as: · SMS · Fax · Video call · Live chat Add-on integration Elision announced the launch of various add-ons for collection agencies, which will be integrated into the hosted call center software (https://www.elisiontec.com/ · Sticky agent · Agent screen capture · Advanced call recording · Word spotting in the recordings · Remote agent · SMS broadcasting · Voice broadcasting "We have developed an advanced call center solution for collection agencies. This solution has value-added features and modules to automate the routine tasks of collection agents. For example, our call center software will skip all leads, which have already paid the EMIs. This will save a lot of time from the filtering list or agitating customers who have already paid the fees. The company also announced that this software will have all features of an advanced call center software solution. This solution will be available in different packages. About Elision Technologies Pvt. Ltd It is an IT company based in Ahmedabad, Gujarat, India. The company also has offices in Mumbai, Bangalore, and Delhi. The international presence of the company is in the USA, Mexico, and the UK. For more than 13 years, the company has been offering various VoIP development and related services as well as VoIP solutions. To know more about this software, please visit https://www.elisiontec.com/ End
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