Largest Life Insurance Company in India Improves productivity by 50%

MUMBAI, India - Nov. 17, 2020 - PRLog -- QualityKiosk Technologies

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Largest Life Insurance Company in India Improves productivity by 50% by Implementing our Digital Quality Automation Solution

September, 2020

Overview

The largest life insurance company in India approached Quality Kiosk to work with their digital journey implementation to enhance user experience, and streamline and automate business processes. Here's how  Quality Kiosk, as the implementation partner, put best practices for Digital Journey – RPA implementation.

Challenges

• Erroneous Manual Processes: Manual Processes were repetitive and erroneous
• Employee Efficiency: Repetitive tasks reduced employee productivity
• Meddlesome Compliances : Necessary adherence to SLAs
• Duplicate Tasks: Maintenance requirements had duplicated efforts

QK's Key Strategies

• Process Mining by BA CoE:  Fast tracked the identification of right processes for RPA
• Deployment of Bot Factory: Created a ready repository of Bot data
• Ensured development PDD/ SDD adherence: Exhaustive list of Test Use Cases
• Backup of All process: related docs on shared drive
• High Quality Governance with Daily and Weekly Status Report
• Right Shifting of BAs to Techno Function: Enabling BAs to learn programming concepts

Outcomes

• Average productivity improved by 10-50%, with a 24/7 resilient operation
• Increased Business Continuity up to 24 hours
• Increased focus on business outcomes, with 100% efficiency and zero defects
• Faster Release cycle time – Up to 80% reduction in AHT
• Focus on reducing Processing, Infra and FTE Cost by 30-80%

Achievements

• QualityKiosk was awarded "India Regional Partner of the Year - West" Award by UiPath.

• QualityKiosk is a Diamond Partner with UiPath, and this award only reinforces the trust and faith our clients have reposed in us for embarking on their automation and digital transformation journey.

• This is a recognition of our growing footprint in Intelligent Business Automation across enterprise customers.

• QualityKiosk is proud to be recognized as one of "India's Best SMEs" by Business Today Magazine.

• QualityKiosk bagged Four - the highest number of awards, at the UiPath Automation Excellence Awards 2019!

Drop us a line at info@qualitykiosk.com for more information.