AC InfoSoft Announced to Offer Multichannel Call Center Solution

AHMEDABAD, India - Sept. 14, 2020 - PRLog -- AC InfoSoft has announced to offer a multichannel call center solution. AC Call Center Solution and AC Virtual Call Center Software users can take advantage of having a multichannel call center solution. This integration service will also be provided to the users of VICIDial: Open Source Call Center Software as part of VICIDial customization service offered by this company.

AC InfoSoft has announced that existing and future customers of AC InfoSoft can take advantage of having a multichannel call center solution. This company offers three different types of call center solutions as listed below:

1.       AC Call Center Solution. It is developed to benefit small and medium businesses (SMBs)

2.       AC Virtual Call Center Software. It is developed to empower remote call centers and

3.       AC Smart Call Center Software. It is developed to benefit advanced businesses such as MNCs, large-scaled contact centers, enterprises, etc.

According to the shared details, AC Smart Call Center Software is an omnichannel call center solution, which supports all communication channels. For virtual call center software and the call center solution available for SMBs, the company will offer multichannel communication integration services.

The unified communication channels offered by AC InfoSoft in its omnichannel call center software as below:

·         Voice calls

·         Video call

·         Live web chat

·         Screen share

·         WhatsApp

·         Twitter

·         Facebook

·         Mail

·         SMS

·         Fax

Other than the smart call center software offered by AC InfoSoft, all other call center solutions only support voice calls for communication. However, to benefit the customers of AC InfoSoft, the company has announced to offer multichannel communication functionality in other call center software offered by the company and VICIDial.

"We understand that not all customers need an omnichannel call center solution. For example, a small business with limited customers does not need to invest heftily to possess an omnichannel contact center system. However, it is likely they need something more than a traditional communication channel. They also need a competitive advantage and for that, they need to have competitive features. There are no restrictions on it. They can choose to add a single communication channel or they can choose to have two-three or more communication channels as per their needs," shared Product Innovation Head, AC InfoSoft.

About AC InfoSoft

It is a renowned VoIP company. It has been catering to businesses with innovative solutions and patron specific services. The company offers integration and customization of various APIs and software in its call center solutions and VICIDial call center software. The company offers integration of multiple communication channels in its call center solution. Visit https://www.acinfosoft.com/ac-call-center-solution/ to learn about its AC Call Center Solution