Human-Centric Data-Driven Strategies Emerge as Key Success Factors for Business Transformation
"One reason the full promise of business transformation -- often enabled by technology modernization -- is being missed is because of a consistent inability to properly inform, motivate and integrate key people and talent."
"Despite significant investments in time, money and human capital over the months and years leading up to 2020, most leaders have largely fallen short of accomplishing objectives to streamline operations or re-envision how value is delivered by taking advantage of new digital infrastructures,"
These results, according to Kent, should not be entirely surprising. Most initiatives have tended to focus on technology modernization and process optimization. While there has been much discussion about integrating the human factor into the equation, most initiatives have not persistently engaged with employees -- across all levels of the organization -- in a systematic or meaningful manner.
"We are in an interesting point in history when it comes to the implementation of big change management initiatives, like business transformation. The events that have unfolded over the first half of 2020 have really underscored the importance of responding effectively to drastic changes in the market," says Kent.
Grappling with the People Factor
One reason the full promise of business transformation -- often enabled by technology modernization -- is being missed is because of a consistent inability to properly inform, motivate and integrate key people and talent.
The issue manifests itself at a couple of levels. While it is extremely important to have strong and effective leadership who can develop a clear vision of what needs to be done, it is also increasingly critical to engage in a rich two-way conversation with all affected stakeholders.
To read the full interview or listen to the podcast with Michelle Kent, visit: