Winn Claybaugh and John DiJulius Reveal the Secrets for Creating a World-Class Customer Experience
As a successful entrepreneur, best-selling author John DiJulius is a mentor with credibility. In this month's MASTERS podcast, Winn Claybaugh and John deliver fun, fast-moving banter on a variety of topics related to relationship building.
By: Masters Podcast Club
Have you ever wondered why there are some brands customers cannot live without? Do you think it's possible to make price irrelevant? John shows how to do both—and he doesn't just talk about it, he lives it as a successful entrepreneur and the founder of three businesses: the DiJulius Group, an international customer service consulting firm; John Robert's Spa, a chain of upscale salons in northeast Ohio that has repeatedly been named one of the top 20 salons in America; and Believe in Dreams, a nonprofit that helps make dreams come true for deserving children.
John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, and many more. He demonstrates how you can make customer service your single biggest competitive advantage, become the brand customers cannot live without, and make price irrelevant.
Interviewed by Winn Claybaugh, John is a mentor with credibility. His own success in business fueled the success of his speaking career. John believes that the technological advances that bring convenience to our lives have led to a dramatic decline in our people skills. Winn and John had a blast going back and forth on a variety of topics related to relationship building. Their banter is fast-moving and fun!
About MASTERS Podcast Club
Business-Building Podcasts to Help You Achieve the Success You Deserve
Winn Claybaugh has interviewed over 325 beauty and business professionals, artists, educators, and mentors for his popular MASTERS Audio Club series. His new MASTERS Podcast Club features a brand-new interview every month plus weekly "classics" from the 20-year collection.
The MASTERS roster includes beauty industry icon Vidal Sassoon, actors Gary Sinise and Fran Drescher, Bravo TV's Tabatha Coffey, Sundance Channel's Push Girls, Southwest Airlines past president Colleen Barrett, TV and radio personality Leeza Gibbons, Olympic gold medalist Peter Vidmar, hearing impaired comedian and motivational speaker Kathy Buckley, University of Nebraska-Lincoln professor of school psychology and noted bullying expert Dr. Susan Swearer, Teacher of the Year Michelle Shearer, and more — telling their stories and sharing their wisdom to help you achieve the success you deserve!
Learn more at https://www.masterspodcastclub.com and @WinnClaybaugh on social media.