Hodusoft Announces Instagram Integration Into its Contact Center Software for Business Use

The more social you are, the more business you get. Including Instagram in contact center software, as Hodusoft has done, helps you to deliver better customer experience and drive revenues. 
AHMEDABAD, India - Aug. 28, 2020 - PRLog -- Hodusoft, a small but innovative VoIP solutions provider working as a distinct unit of global enterprise VoIP tech company Ecosmob, announced Instagram integration in its contact center software. This is applicable for all new installations.
Speaking on the occasion the company's VP expounded on the attractive features of Instagram that has made it one of the most widely used apps after Whatsapp and Facebook. Instagram is visual and permits users to post images and videos for enhanced visibility, branding and memory. TikTok, like no other app, proved just how impactful brief videos can be. Instagram is much better for branding and communications. As matters stand, Hodusoft contact center software already features Facebook, Whatsapp and Twitter integration. Instagram rounds off the tally.

Now, contact center software (https://hodusoft.com/contact-center-software/) used for business will let you see all that is going in your Instagram account through a unified dashboard interface. It will be easy to keep tabs on Facebook, Whatsapp and Twitter as well in addition to the other channels such as email, voice, chat, SMS and video. How does this help? More elaboration follows.

For one, employees tasked with handling customers or promotions will find the single visual interface a joy to use. They can access Instagram, check on customer responses, plan campaigns and roll them out. Plus, such campaigns and branding can be cross-linked to Twitter, Facebook and Whatsapp. For instance, if the company launches a product, it shows video demos and images on Instagram, links to a connected post on Facebook and tweets about development. It also works in reverse in that customers who have responded to a tweet will be noticed by employees and they have a reference point linking origination of message with result, thereby leading to deriving better statistics on social cross pollination marketing techniques.
Instagram integration into call center software, continued the VP, also helps customer services. The call center solution morphs into social media customer service software and that helps businesses in a variety of ways. A customer may tweet an inquiry or grievance and follow it up with a Facebook post in which case, if it is about how products work, they can easily be picked up and dropped into the Instagram channel where you hopefully have a brief explanatory video.

Those interested may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638 or simply talk with a human representative on https://hodusoft.com/contact-center-software/ chat.

Hodusoft Pvt. Ltd.
Tags:Contact Center Software
Location:Ahmedabad - Gujarat - India
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