Fast-Growth Lead Generation Company CIENCE Announces New Vice President of Global Operations
Expert strategic operations veteran tabbed by CIENCE to lead key global operations activity amid record growth period
The appointment comes as the company looks to drive efficiency in the midst of record growth following its second-consecutive year being named to the Inc. 5000 list of fastest-growing private companies in the United States. The hire reaffirms CIENCE's commitment to its People-as-a-
"I could not be more pleased to welcome Marcus Underwood to our team," said John Girard, CEO of CIENCE. "He brings a wealth of experience and extraordinary capability to our operations team - exactly the right person at exactly the right time for CIENCE."
People-Powered Sales Specialization
In joining CIENCE, Marcus will oversee the company's new location in Lexington, KY, and identify operation opportunities, driving margin growth and lean systems aligned with short- and long-term revenue goals. This signals the next phase of sales research and orchestrated outbound services for CIENCE, ensuring its people-powered, machine-driven lead generation services are defined by high-performing teams on a global scale.
"CIENCE is such a unique mix of truly amazing people being driven through cutting edge technology and best in class processes - they're transforming the B2B services space," said Marcus. "What is often missed in BPO services is balancing the combination of People, Process and Product in a complementary way – Specifically driven through a culture that creates opportunity and changes lives for the better. Leveraging my experience in international operations and process, I feel that we have the right foundation to continue the trajectory of growth and, most importantly, to do it in a way that honors the foundation of what both I and CIENCE believe in: People-as-a-
CIENCE is positioned to increase the profitability and performance of its managed services line of business through data-driven decision making and a commitment to identify, resolve, and improve process inefficiencies that would otherwise obstruct high margins and SLA achievement. The lead generation firm continues building upon its accelerated trajectory after, earlier this year, reaching #31 in the inaugural Financial Times' Fastest Growing Companies list.
Marcus brings 18 years of strategic BPO experience and success in large-scale operations, solution design, developing and implementing process efficiency, and continuous revenue growth across the company's domestic, near-shore, and offshore locations and advancing the outbound orchestration strategies that have driven pipeline growth for over one thousand customers.
Prior to joining CIENCE, Marcus was the Senior Manager of Continuous Improvement at Faneuil Inc. and Senior Service Delivery Manager/Healthcare Payer at Conduent, where he drove margins of 30-40% for consecutive years, with full ownership, on $17.5M ARR across key service verticals including Healthcare, Government, and Commercial.
"Our ability to add an inspiring yet steady operations leader like Marcus will enable CIENCE to scale well into the stratosphere — without sacrificing one tiny bit," said Eric Quanstrom, CMO of CIENCE. "The experience he brings from nearly two decades of people and process management is unequaled."
CIENCE is a People-Process-
CIENCE is a global business, with headquarters in San Diego, CA and global offices in Europe, Asia, and the Americas. Connect with us online at cience.com on LinkedIn, Twitter (@CIENCEcom) or on Facebook.