How CPaaS Builds Stronger Communication for your Business?
CPaaS is a communications platform that allows real-time conversations between you and your customers. CPaaS is a cloud-based platform that enables you to have conversations with your customers on any channel within your web or mobile application.
Let's explore how CPaaS stands up to its promise of building stronger and faster business communication.
Enhancing Contextual Communication:
With VoxCPaaS communication SDKs & APIs, contextual communication can be built and save upon time.
Let's say a customer faces an issue while placing an order or making a transaction.
By enabling click-to-call or chat functionality in your existing app, you can directly get in touch with the customer and address the issue.
For safe and secure interaction with customers, OTP and two-factor authentication can be integrated into your application.
Personalized Customer Interactions:
The more your customers feel valued, the more your business will increase.
Communication SDKs & APIs empower users to communicate anytime, anywhere and enable support staff to send personalized messages to customers.
Additionally, through one-to-one and group chat, businesses can send promotional offers and discounts to specific customers.
One Solution, Numerous Capabilities:
CPaaS offers numerous features within a single application.
It connects businesses and customers within a single app, with communication capabilities like in-app voice calls, video calling, number masking, promotional & transactional SMS, toll-free & missed call service etc.,
that helps to get in touch with your customers easily.
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