Consilium Debuts UniAgent 8.0 with Improved Digital Customer Experience and Cloud Compatibility

SINGAPORE - Aug. 26, 2020 - PRLog -- Singapore, Canada & India – Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, today announced the general availability of its new 8^th generation CRM-CTI connector and agent user interface product.The new release of UniAgent™ has desktop and mobile versions and is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels (chat, SMS and social media.)

Since 2008 UniAgent™ has been providing contact center agents with an intelligent single-screen interface which merges Cisco contact center platform functionality into the CRM user interface.  By enabling CTI (Computer-Telephony Integration) between the top-20 CRMs and major contact center vendors' solutions, UniAgent™ helps agents work more naturally, and respond better and faster.  Bridging the data gap by extending these features to digital workflows and mobile devices with the latest version 8 has enabled Consilium's customers, ranging from not-for-profits to Fortune-list companies, to personalize the customer experience.

"We're amazed by how much functionality we've added into UniAgent™, enabling agents to work from cellphones without VPN, and still have customer data integrations, two-factor authentication (2FA) and process automation, while still meeting the most demanding IT security requirements," added Aman Basra, Co-founder and Vice President, Solutions of Consilium Software.

The 2020 pandemic, in its aftermath, has brought about some lasting changes.  Contact centers are faced with the prospect of permanently allowing at least some of their agents to be work-from-home agents, without reducing the customer experience (CX.)  The UniAgent™ Mobile cellphone-based solution for work-from-home agents, which can also be used from tablets and desktops, has protected livelihoods and provided business continuity for several thousand pandemic-impacted individuals and businesses.

Consilium UniAgent™ customers globally include the world's largest logistics companies, oil and gas majors, banks, governments, manufacturing and shared service centers.

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA).

For more information, please visit: https://www.consiliuminc.com

Consilium Software Public Relations Contact
Aman Basra
(+61) 406 501 368
info@consiliuminc.com