Outstanding Service Earns Call Experts the Award of Excellence
Call Experts, a Charleston-based business, wins coveted ATSI Award of Excellence
By: Association of TeleServices International
Independent judges are contracted by ATSI to evaluate message services over six months. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
"The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Feedback is an invaluable part of our desire for continuous improvement. We are grateful for this honor." -Abby Leibowitz, CEO
"The ATSI Award of Excellence is a great way for our members and their employees to
evaluate how they are providing service to their customers. It enables them to identify the
things that make them great and also the areas that they can work on to get better. We
have members that have been involved in the program for decades and are very proud
each year when they win the award." Says ATSI President Joseph Pores.
The award started 24 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
About Call Experts
Call Experts: Founded in 1982, Call Experts is a complete contact center focused on providing customer experience solutions, business process support, and customer journey outsourcing in various industry categories. The team has a depth of experience in virtually all customer experience applications and automations. With numerous long-standing customer relationships, Call Experts has a corporate culture that values kindness, professionalism, and a pleasant, caring work environment. Call Experts is based in Charleston, S.C. - HTTP://www.callexperts.com
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the U.K. offering specialized and enhanced operator-based services, including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.