Ecosmob Announce Launch of Affordable Full Featured Asterisk Call Center Solution
Ecosmob Asterisk call center solution is affordable, full-featured and targets small to large businesses in addition to contact centers.
By: Ecosmob Technology pvt. ltd.
Speaking on the occasion, the company's VP said, "It is practical to use the well established Asterisk open source platform for call center solutions. We offer advanced features usually found in expensive contact center solutions (https://www.asteriskservice.com/
Elaborating further, he went on to explain that most call centers use SIP and gateways built on Asterisk, which makes call center solution integration easy. The solution is designed to be modular to suit needs of small and large call centers. The standard set of features include SIP trunk management, DID, progressive dialer, automatic intelligent call distributor linked to smart skill based mapping.
Going a step further, there are modules that customers can opt for. This includes WebRTC integration. WebRTC permits audio-video chat and conference through a browser interface with minimum hardware requirements. It is ideal for those who wish to start call center operations on a small scale or for SOHO businessmen who need excellent corporate style communications at a low price.
"Our specialty is customization of call center software to suit individual customers. With an extensive library of ready to use code and modules at our command we can implement precisely the type of solution customers need and do that in record time at affordable prices. If it is a large contact center with 1000 seats, we can configure a full-featured contact center solution to suit. If a business needs to offer customer services on a small scale, we can integrate compact solutions into their existing setup."
Additional modules that integrate easily include SMS/Voicemail broadcasting and intelligent autodialers for outbound campaigns. If users need social media integration, this is done easily to make it omnichannel contact center software. CRM integration is another option. It can easily integrate into existing SalesForce, Zoho, Zendesk or any other CRM that is currently in use.
Ecosmob offers the software as on-premise solution and as a hosted service with full freedom to pick and choose features, scale up or scale down services as may be required.
Businesses and call centers are welcome to phone on 1-303-997-3139 or 91 7778842856 or chat live on https://www.ecosmob.com/
Ecosmob Technology pvt. ltd.