AC InfoSoft Announced to Offer VICIDial WhatsApp Integration

NEW YORK - July 21, 2020 - PRLog -- On this occasion, AC InfoSoft announced that the company will offer VICIDial WhatsApp integration service to its worldwide customers. The company has added this service in its VICIDial customization offerings.

The company has a team of VICIDial experts with years of experience in this open source call center software. Thus, the company will provide this expert VICIDial customization service.

After VICIDial WhatsApp integration, call centers will have the following features:

·         WhatsApp text messaging

·         Send photos

·         Send documents, PDFs, etc.

·         Send videos

·         Emoticons/stickers/GIFs

·         And more

"Nowadays, WhatsApp is one of the most popular communication channels from Baby Boomers to Gen Z all use this channel to communicate. Adding it to the call center or customer care center as one of the communication channels can help them take the services to another level as well as it can help them receive more benefits", shared representative of AC InfoSoft.

AC InfoSoft announced some of the facts related to the availability of WhatsApp for communication with the call center after VICIDial WhatsApp integration:

·         There will be only one WhatsApp enabled number used. It means that even if there are 1000 agents, they will also be offering support from a single number.

·         It will support live chat between an agent and a customer or a prospect.

·         It will provide all the features of the WhatsApp web.

·         There will be some WhatsApp templates, in addition, to make communication faster.

·         There will be an added mechanism to avoid a clash between agents. It means the VoIP experts of the company will make sure that as soon as an agent responds to the WhatsApp message to the customer, no other agent can respond to that customer to the agent changes the status of that chat as closed and then customer sends one more message.

AC InfoSoft announced that the company will provide this integration to existing VICIDial users as well as to the users that want to start using VICIDial with WhatsApp communication channel.

The company further shared reasons to add WhatsApp as a communication channel in the call center or customer care center:

·         Most preferred communication channel

·         Reduce call hold time in a call center

·         Reduce customer frustration

·         Increase customer satisfaction

·         Increase agent productivity

About AC InfoSoft

It is a leading VoIP company that expertise in different open source VoIP solutions. The company has been offering innovative solutions and traditional services to open source VoIP software users. VICIDial WhatsApp integration is another service offered by the company. Visit https://www.acinfosoft.com/vicidial-services/ to know more about it.