How Window & door repair industries are handling Coronavirus outbreak
By: Lock and Roll
While Lock and Roll are the experts in window and door repairs, in matters of broader health and safety, everyone should be heeding the advice of experts in their chosen field, especially as the situation continues to evolve.
Since the beginning of the pandemic, Lock and Roll have been closely monitoring the situation, paying close attention to all important information conveyed to businesses and the public, with our leadership team in constant communication with all staff and franchisees, ensuring clear and consistent messaging of changing expectations to all.
Important Service, Delivered on Multiple Fronts
The security and safety of your home or business should never be taken for granted, thus the service provided by Lock and Roll is an important one for the owners of all types of premises.
In accordance with the National COVID-19 Coordination Commission, Lock and Roll has prepared a COVID Safe plan for the business, which encompasses keeping people safe, as well as adapting the day to day operations of the business.
A part of this has seen the company carry out a thorough risk assessment in accordance with Safe Work Australia's advice, as well as conform to the "keeping workers safe and limit the spread of COVID-19" documentation.
From our Service Team's Perspective
From the point of view of our Customer Service team, Lock and Roll who is expert in Window repair & maintenance is taking multiple steps to ensure the safety for all involved when booking a job.
The standard check list for booking now includes:
- Asking if anyone at the customer's property has been previously infected with the Coronavirus
- Asking if anyone at the customer's property is currently suffering from any Coronavirus or flu-like symptoms
- Asking if anyone at the customer's property has been in contact with anyone known to have travelled to a Travel Red Zone in the last 14 days, for example, overseas
- Asking if there are any people at the customer's property who they are worried about (for example elderly relatives/friends or infants)
Throughout this difficult time, Lock and Roll is committed to maintaining a high level of service, and a continuity of business to all of our customers throughout the Sydney region.
Even as local Coronavirus conditions change, there is value in being vigilant, and continuing to uphold high levels of personal safety and hygiene.
Full details of Lock and Roll's comprehensive offering of window and door repairs, maintenance and installation is available at www.lockandroll.com.au.