Humach Acquires InfinitAI, Adding Agent-Assist Capabilities For AI-Powered Customer Experiences
The acquisition follows the notable launch of Humach's new website (www.humach.com)
"Customer expectations have evolved, and delivering AI-powered conversational experiences with voice, chat and SMS improves resolution rates, customer satisfaction, and outcomes in the contact center," said Tim Houlne, CEO of Humach. "InfinitAI and Agent-Assist will help guide agents through successful customer journeys with real-time information and decision trees to improve customer experiences for all our customers. "We are delighted to join the talented Humach team to deliver exceptional customer experiences and operational efficiency using AI," said Paul Smith, CEO of InfinitAI, who will become Chief Revenue Officer for Humach.
To further enhance these capabilities, Humach has leveraged their partnership with top-rated cloud-based software companies to develop seamless integrations into platforms that include Microsoft, Google, Cisco, TalkDesk, Five9, Salesforce, Freshworks, Zendesk, UJET and Twilio.
· To learn more about Humach AI-Powered Digital Agents visit: http://www.humach.com/
· To learn more about Humach-at-Home™
Founded in 2015, with roots dating back to 1988, Humach is the leading agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home™