Elision Launched Cloud Call Center Services

NEW YORK - July 8, 2020 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. The company is renowned for its unified communication solutions. DialShree: Omnichannel Call Center Software is the most renowned product of the company. Recently, the spokesperson of the company announced that the company will offer cloud call center services.

As per the shared details, this service is available only for Indian call centers and businesses at the moment unlike its products, which are available for global customers.

The company is going to offer DialShree with all its advanced features and add-ons to its clients, so they can take advantage of the best omnichannel call center solution without investing in its purchase. This call center service will allow businesses, enterprises, and call centers in India to subscribe to monthly or quarterly payment models.

The spokesperson of the company shared a list of features which will be available to the users of this cloud call center service which is as below:

·         Dashboards

·         Live call monitoring

·         Call mute and un-mute

·         IVR

·         Call hold and retrieve

·         Blind call transfer

·         Attended call transfer

·         Call forwarding

·         Music on Hold

·         Preview dialer

·         Auto dialer

·         Power dialer

·         Predictive dialer

·         Progressive dialer

·         Skill based call routing

·         ACD

·         Call routing to the most idle agent

·         Call recording

·         And many more

The spokesperson of the company announced that the company will offer this cloud call center solution with some value added add-ons such as:

·         Inbuilt mini CRM

·         Work from Home (WFH) add-on

·         DialShree Mobi app

·         Sticky agent

·         SMS module

·         Email module

·         Agent screen capture

·         SMS broadcasting

·         Chat (Internal/Outbound)

·         Voice broadcasting

·         Data verification

·         Help desk ticketing

·         Soundboard Avatars

·         Text to Speech

·         And more

As per the shared details, the company will offer "Pay as You Go" model as well as an unlimited calling feature to its clients.

"We have been offering call center software and an omnichannel contact center solution for many years now. To resolve these issues and give our clients the required start of their business with the highly efficient call center solution, we will offer cloud call center services. We have already launched the product and it is ready for use", shared spokesperson of the company.

About Elision Technologies Pvt. Ltd

It is an Indian IT company with offices in Mexico, the UK, and the USA. The company offers various unified communication products. Now, the company has launched cloud call center services and will offer it to its clients. To know more about it, visit https://www.elisiontec.com/cloud-call-center-service-saas/