North Highland and Digital Reasoning Announce Strategic Partnership

Partnership brings best-in-breed artificial intelligence and workflow expertise together to help healthcare enterprises accelerate growth and efficiency while ensuring that the most vulnerable patients get the treatment they need sooner
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NASHVILLE, Tenn. - July 7, 2020 - PRLog -- North Highland (, a leading change and transformation consulting firm, today announced a strategic partnership with Digital Reasoning (, the global leader in artificial intelligence solutions that understand human communications and behaviors. The strategic partnership will focus on helping healthcare providers identify cancer diagnoses faster so the most vulnerable patients can get the life-saving treatment they need sooner while also helping providers improve patient volumes by automating manual processes that were previously time-consuming and expensive.

It's become clear that the elective procedure shutdown has had unintended consequences of delaying cancer diagnosis and treatment that have left hospitals looking to quickly increase their patient volumes. In the first weeks, there were numerous anecdotal stories from oncologists ( and patients ( on how COVID-19's shutdown was creating problems for their treatment. Then the American Cancer Society Cancer Action Network (ACS CAN) conducted a national survey ( revealing that 50 percent of all cancer patients experienced some disruption to their treatment plan.

"We are in unprecedented times. The healthcare industry is reeling from both the direct and indirect effects of COVID-19," said Paul Kleine-Kracht, vice president at North Highland. "In many ways, the pandemic has underscored the broad need for digital transformation across healthcare and accelerated the adoption of solutions for problems we already knew existed. We've partnered with Digital Reasoning to bring proven, needed solutions to the healthcare industry. We're talking about solutions that can quickly be implemented and from which you can see real impact within a matter of months, if not weeks."

As elective procedures reopen and societal restrictions decrease, health systems will soon face a surge of cancer diagnoses -- more complicated and in later stages -- more than they've seen in any previous quarter. The challenge to fit patients in while handling heightened safety protocols for COVID-19 infection prevention will be insurmountable without expanding capacity.

"Expanding capacity with traditional means --- building new buildings and hiring additional clinicians --- is impossible right now," said Chris Cashwell, senior vice president of healthcare solutions at Digital Reasoning. "The only way to instantly expand capacity to get all these patients in for treatment safely is through the combination of artificial intelligence (AI) and human expertise. To that end, we are delighted to partner with North Highland, an amazing firm whose work to create lasting and positive change aligns with our own mission to protect the things that matter. By working together, we know that we can have an even greater impact on healthcare systems in today's environment when they need it the most, and beyond."

Jaclyn Proctor
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Location:Nashville - Tennessee - United States
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