Fusion BPO Services Wins the Most Impactful System Award by Global Workforce Management Forum
Each year, Global WFM, a non-profit professional organization and professional global chartered body, organizes an Awards and Recognition Program for the Best WFM Practices and Best Tools. The judging panel consists of the best WFM thought leaders and CIOs.
Fusion has won the Most Impactful WFM System Category award for its proprietary workforce management tool – Fusion Employee Management System (FEMS). It is a comprehensive solution for managing HR processes, employee management, and headcount reconciliation, quality control, productivity enhancements, reporting & analytics. The system offers many adaptable features to meet the requirements of our managers and employees alike. With 38 active modules, the workforce management system has added value to our business process and helped us to cater to the changing requirements of our clients with ease.
Pankaj Dhanuka, the CEO of Fusion BPO Services, said, "This is a proud moment for Fusion BPO Services as well as the entire Fusion Group. The recognition of our proprietary workforce management tool goes to show our commitment to excellence in every sphere of our business operations. The award will inspire us to continue our commitment to delivering excellence and better service to our clients."
Global Workforce Management Forum is the first WFM Forum in the world. It is a non-profit professional organization and Professional Global Charted Body comprising of a team of top WFM and HR professionals. One of the fastest-growing professional forums, GWFM, has over 20,000 members, including corporations, public and private companies, as well as reputed universities. Since 2014, GWFM has been exceptionally enriched by the learning from top industry leaders. For more information, visit https://www.globalwfm.com/
About Fusion BPO Services
Established in 2004, Fusion BPO Services is a global multilingual, multichannel call center outsourcing services provider with 16 centers in the USA, Canada, Jamaica, El Salvador, The UK, Albania, India, and the Philippines and 6000+ employees. We cater to numerous clients across different industry verticals, including telecommunication, healthcare, retail and e-commerce, BFSI, utility, and travel and hospitality. Our key service offerings include customer support (voice, chat, social media, and email), back office, sales support/product inquiry, collection, answering services, tech support, etc. For more information, visit https://www.fusionbposervices.com/