Elision Announced to Offer Call Center WhatsApp Integration for Businesses

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NEW YORK - June 29, 2020 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company that offers unified communication solutions to businesses. Recently, the company announced to offer call center WhatsApp integration to businesses.

The spokesperson of the company has announced that the company will integrate WhatsApp messenger with a call center solution. This integration will let businesses use all features of the WhatsApp web in the call center solution.

Key features available in the call center software after call center WhatsApp integration are:

·         WhatsApp instant messaging (chat)

·         Screenshot share

·         Image share

·         Document share

·         PDF sharing

·         Video file sharing

·         Audio file sharing

As per the shared details, agents will be able to access all features of WhatsApp within the call center software. It means a single sign on to leverage benefits of the most popular mode of communication, namely, WhatsApp.

"WhatsApp messenger is heavily in use these days. There are hardly some people that do not use WhatsApp messenger. Adding it as a mode of communication will let businesses cater to their clients with their preferred mode of communication. This can increase customer satisfaction to the next level", shared spokesperson of the company.

According to the shared details, call center WhatsApp integration uses a single number to integrate WhatsApp messaging. This is a business number that will reflect to all clients that receive a message from the call center or send a WhatsApp message to the call center. It means a single number will be used by all agents to have WhatsApp messaging with clients. This helps in leveraging business brand benefits.

"Nowadays, businesses need to deal with fierce competition. To retain customers without compromising profits and ROIs, businesses need to deliver the best customer services. This can be achieved by delivering excellent customer services, so customer loyalty can be earned. The next thing that needs to be done by businesses is running cross-selling and up-selling campaigns to increase sales. Audio calls, SMS marketing, email marketing, etc. are outdated and often go unnoticed. Thus, using WhatsApp messaging can be really useful. It not only lets you reach clients and prospects, but it also helps in checking if the message is delivered or not and if the customer or prospect has read the message or not.

About Elision Technologies Pvt. Ltd

It is a leading IT company based in India. The company has offices in Mexico, the USA, and the UK. It offers unified communication solutions to its customers. The company has a team of experts that offer innovative call center solutions and services. Call center WhatsApp integration is one of the services offered by the company. To know more about it, please visit https://www.elisiontec.com/call-center-whatsapp-integration/

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