NHS Friends and Family Test, Patient Experience Feedback

NEWCASTLE-UNDER-LYME, U.K. - June 23, 2020 - PRLog -- The Friends and Family Test (FFT) aims to provide a simple headline metric which, when combined with follow-up questions, is a tool to ensure transparency, celebrate success and galvanise improved patient experience.

Since 2013, Direct Data Analysis has been running Friends and Family Test services for Trusts across England.

Our patient experience solutions come with the following as standard:

* Low cost set up - Unlimited number of services / wards.

* Real-time feedback and formatted reports to download.

* 'Word Cloud' - Real-time identification of common themes from respondent comments.

* Wide range of data collection as standard - Paper-based, online, telephone, QR codes, and text messages to name but a few.

* Quick to implement, flexible to amend when required.

* Enhanced reports for your Trust - Produced at monthly, quarterly, or other agreed periods.

* Dedicated patient experience account manager.

We also offer a full design and print service for your patient experience questionnaires and Friends and Family Test cards, options for data collection from non-English speaking patients, and the production of 'easy read'  questionnaires.

Visit our website for more information:

https://direct-data-analysis.co.uk/patient-experience-fee...