Novant Health Builds Solid Foundation for Optimized Operating Room Capacity With Help From LeanTaaS
North Carolina-Based Health System Deploys Data-Driven iQueue Platform to Bring 139 ORs Online Across 23 Locations Amid the COVID-19 Crisis
Novant Health selected iQueue for Operating Rooms to not only assist in the recovery of elective surgery volume post COVID-19 but, more importantly, to also provide greater visibility and transparency into operating room performance metrics needed to optimize the use of operating room time across its surgical locations.
"We are excited to utilize iQueue for our operating rooms because it gives us access to data that we previously did not have," said Leslie Barrett, president and chief operating officer of Novant Health Medical Park Hospital, and Novant Health's system vice president of surgical and anesthesia services. "iQueue enables us to have a better understanding of our true capacity and where we have opportunities to optimize our operating room utilization."
LeanTaaS began data onboarding, implementation and training at Novant Health in April and launched the platform remotely by the end of May. The platform's success was notable:
· Within three days of launching, 34% of participating surgeons, clinics and surgical team members actively used the system to release block time, request open time for elective cases, and gain greater visibility into their historical operating room metrics.
· Within four days of launching, surgeons and clinics made 225 requests for 25,000 operating room minutes outside of block time — time which might have historically gone unused because the surgeons might not have known it was available.
· Surgeons released 102 blocks, which equates to 27,000 operating room minutes for other surgeons to access and use.
· Surgeons set 71 "availability alerts" which translates into pent-up demand for operating room time that is not yet available. The releasing, requesting and monitoring of time all occurred without multiple phone calls between operating room scheduling, surgeons, patients and clinics.
"At Novant Health, we're committed to leveraging technology to make the healthcare experience easier for our patients and partners," said Jason Bernd, president of Novant Health Charlotte Orthopedic Hospital. ...
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For more information about LeanTaaS, please visit https://leantaas.com/