Fluentgrid Epidemic Response Center (ERC)
We recommend an integrated approach for dealing with such crises, referred to as 3TMEM, as explained below. The 3TMEM approach involves:
• TRACE all the possible suspects, either those with symptoms or those who may have met corona positive people, with special focus on people with travel history to affected areas. Enable citizens to self-diagnose and report suspects.
• TEST the suspects to isolate corona positive people and quarantine the rest. Repeat tests on people during quarantine. Post-quarantine, tag the people and their homes for observation.
• TREAT those under isolation until they test negative. Record treatment protocol and analyse patient response. Use telemedicine to treat those under self-quarantine or home isolation. Move discharged people to quarantine and repeat tests to detect possible recurrence. Safely perform last rites to the deceased with a standard protocol.
• MOBILIZE medical and field staff to attend to emergencies, test suspects, move patients and suspects to isolation/quarantine centers, ensure availability of medical supplies, ensure food and other essential supplies during lockdown and so on.
• ENGAGE with citizens through robocalls, text messaging, chatbots, mobile apps, public address systems, public LED displays and other channels to educate, motivate and even warn them to follow the instructions to prevent the crisis during lockdowns.
• MONITOR the situation across a given territory to tag and link all positive cases and suspects, identify clusters and hotspots, analyze trends, patterns and factors affecting the same, attend to citizen grievances and monitor KPIs that help assess the current stage of the epidemic to trigger relevant SOPs.
Fluentgrid Epidemic Response Center (ERC) solution offers an integrated solution to execute these actions seamlessly in integration with various pre-existing solutions and apps. Fluentgrid teams can swiftly configure and integrate the ERC solution to meet the current needs, including the citizen and field service mobile apps, citizen self-service portal, emergency contact center, data visualizations, analytical dashboards, and the necessary KPIs, incident types and SOPs.
For more details on Fluentgrid ERC solution, visit http://www.fluentgrid.com/
Page Updated Last on: May 06, 2020